Shipping policy

Shipping Overview

We offer FREE shipping on all orders worldwide over US$100. For orders worth less than $100, a shipping fee of $10 will apply.

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Estimated Delivery Times

We ship to:

United States
United Arab Emirates
Singapore
United Kingdom

Once your order has been shipped, estimated delivery times are:

United States: 3–7 business days
International orders: 5–12 business days (depending on location)

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

On average, it may take 10+ business days for you to receive your order (including processing time + shipping time).

Shipping Schedule

Orders are processed Monday to Friday
We do not ship on weekends or public holidays
Deliveries are typically made between 8:00 AM – 6:30 PM (local time)

Collecting Your Order

Your package may or may not require a signature.

Most packages are delivered to the mailbox or front door of the address provided. However, it is up to the delivery courier to decide if the package is safe to be left unattended.

If deemed unsafe, the courier may hold the package at a local post office or re-schedule delivery.
We recommend using a shipping address where someone will be available to accept the package (such as a work address or trusted location).

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your shipping here.

Tracking details are typically available within 1–3 business days after shipment
Your tracking number is usually a 13-character code

If you have not received your tracking details within 5 business days, please contact us at:

📧 hello@getsluna.com

Lost, Damaged, or Delayed Orders

If your order arrives damaged, is significantly delayed, or appears to be lost in transit:

Please contact us at hello@getsluna.com
Include your order number and details of the issue

We will investigate and, where appropriate, offer a replacement or resolution at no additional cost.

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

We are not responsible for:

Delays or losses caused by incorrect or incomplete addresses
Orders delivered to the wrong address provided by the customer

Customs, Duties & Taxes

For international orders:

Customs fees, import duties, or taxes (if applicable) are the responsibility of the customer
We are not responsible for delays caused by customs clearance

Important Notes

Delivery timelines are estimates and not guaranteed
External factors (e.g., weather, customs, logistics disruptions) may impact delivery times
Once an order has been shipped, we are unable to make changes to the delivery address

RETURNS

By placing an order, you are responsible for the cost of return shipping.
Please refer to our Returns Policy for full instructions on how to return your order.

Contact Us

If you have any questions about shipping or your order, please contact: