Contact

We offer FREE shipping on all orders over US$100.

All orders are processed within 1–3 business days.

Estimated delivery times:

• International orders: 5–12 business days (depending on location)
  
• Delivery times may vary during peak seasons or customs delays
  

You will receive a tracking update once your order has been shipped.

We offer a 100-night risk-free return policy on eligible products.

Items may be returned even if used, as long as they are in reasonable, hygienic condition and meet our return requirements.

For full details, please see our Returns & Refunds Policy:

👉 https://getsluna.com/pages/refund-policy

If you haven’t received your shipping or tracking update, please contact us at:

hello@getsluna.com

Include:

• Full name
  
• Order number
  
• Shipping address
  

We’ll look into it and update you as soon as possible.

Orders can only be cancelled within 12 hours of purchase.

Once your order has been processed or shipped, it cannot be cancelled.

If eligible for cancellation, your refund will be processed to your original payment method.

No problem. Simply email us at hello@getsluna.com with your:

• Full name
  
• Order number (if available)
  
• Shipping address
  

We will resend your tracking details.

Yes, but only within 12 hours of placing your order.

Within this window, we can update:

• Delivery address
• Name
• Email address
• Phone number
  

After 12 hours, your order may already be processed or shipped and cannot be changed.

Please contact us immediately at hello@getsluna.com.

If your question is not listed here, feel free to reach out to us anytime:

📧 hello@getsluna.com

We typically respond within 24–48 hours on business days.

Once your order has been processed and shipped, you will receive a tracking number via email.

Tracking information is typically available within 2–3 business days after your order is placed.

If you haven’t received it within 5 business days, please contact us at hello@getsluna.com.

If there is an issue with your order (damaged, incorrect, or missing items), please contact us immediately at:

hello@getsluna.com

Please include:

• Order number
  
• Description of the issue
  
• Photos (if applicable)
  

We will resolve it as quickly as possible.