Privacy Policy

Last updated: April 26, 2026

Sluna is a brand operated by Crescenta Group Pte. Ltd., a company incorporated in Singapore (“we”, “us”, or “our”). Crescenta Group Pte. Ltd. is the data controller responsible for your personal information.

We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services or otherwise communicate with us.

We process your personal data in accordance with applicable laws, including the Singapore Personal Data Protection Act (PDPA), and, where applicable, the General Data Protection Regulation (GDPR) and other relevant regulations.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you.

We may collect:

  • Contact details (name, address, phone, email)
  • Payment information (processed securely via Shopify/payment providers—we do not store full card details)
  • Account information (login details, preferences)
  • Transaction data (purchases, cart activity, returns)
  • Communications (messages, support requests)
  • Device data (IP address, browser, device type)
  • Usage data (pages viewed, interactions)

How We Collect Your Information

We collect information:

  • Directly from you (when you purchase, sign up, contact us)
  • Automatically (via cookies and tracking technologies)
  • From service providers (e.g., Shopify, payment processors)
  • From partners (e.g., advertising platforms)

How We Use Your Information

We use your information to:

1. Provide and Improve Services

  • Process orders and payments
  • Deliver products
  • Manage your account
  • Personalize your experience

2. Marketing and Advertising

  • Send emails or promotions (with consent where required)
  • Show relevant ads on platforms like Meta or Google

You can unsubscribe anytime via email links.

3. Security and Fraud Prevention

  • Detect and prevent fraud
  • Secure accounts and transactions

4. Communication

  • Provide customer support
  • Respond to inquiries

5. Legal Compliance

  • Meet legal obligations
  • Enforce our policies

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze traffic and behavior
  • Deliver personalized ads

This may include tools from Shopify and third parties such as advertising platforms (e.g., Meta Pixel, Google Analytics).

You can manage or disable cookies through your browser settings.

How We Share Your Information

We may share your information with:

  • Shopify and service providers (payments, hosting, analytics, shipping)
  • Marketing partners (for advertising and retargeting)
  • Legal authorities (if required by law)
  • Business transfers (e.g., merger or sale)

We do not sell your personal information for direct monetary gain, but we may share data with advertising partners for personalized marketing.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services.

Learn more: https://privacy.shopify.com/

Shopify may process your data in different countries.

Data Retention

We retain your data only as long as necessary:

  • Orders & transactions: up to 7 years (legal/tax compliance)
  • Marketing data: until you unsubscribe
  • Account data: until deletion is requested

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Request data portability
  • Withdraw consent for marketing

To exercise your rights, contact: hello@getsluna.com

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children.

If you believe a child has provided data, contact us to delete it.

International Data Transfers

Your data may be processed outside your country, including by Shopify.

Where required, we use safeguards such as standard contractual clauses.

Security

We take reasonable steps to protect your data. However, no system is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last updated” date.

Contact Us

Crescenta Group Pte. Ltd.
Singapore 409051
Email: hello@getsluna.com