Terms of Service
TERMS OF SERVICE
Last updated: April 26, 2026
These Terms of Service (“Terms”) govern your use of our website, products, and services (the “Services”) operated by Crescenta Group Pte. Ltd., a company incorporated in Singapore (“we”, “us”, “our”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Overview
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
2. Eligibility
By using this website, you confirm that:
- You are at least the age of majority in your country or have consent from a legal guardian
- You will not use our products or Services for any illegal or unauthorized purpose
- You will comply with all applicable laws and regulations
3. Products and Services
We aim to ensure all product descriptions, images, and pricing are accurate. However:
- We do not guarantee that all product information is error-free
- We reserve the right to modify or discontinue products at any time without notice
- We may limit sales of products to any person, region, or jurisdiction
4. Pricing and Payment
- Prices are listed in the applicable currency unless stated otherwise
- We reserve the right to update pricing at any time
- Payments are processed securely via Shopify and third-party payment providers
- You agree to provide accurate and complete payment information
5. Orders
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized activity
If your order is cancelled after payment, you will be refunded.
6. Shipping and Delivery
- Delivery times are estimates only and not guaranteed
- We are not responsible for delays caused by carriers, customs, or external events
- Risk of loss transfers to you once the order is handed to the shipping carrier
7. Returns and Refunds
Please refer to our Returns & Refunds Policy for full details.
Our policy includes a 100-night return window, subject to eligibility conditions.
8. Intellectual Property
All content on this website, including but not limited to:
- Branding
- Logos
- Product designs
- Images
- Text and graphics
is owned by or licensed to Crescenta Group Pte. Ltd.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
9. Prohibited Uses
You are prohibited from using the site or its content:
- For unlawful purposes
- To violate any applicable laws
- To infringe intellectual property rights
- To harass, abuse, or discriminate against others
- To submit false or misleading information
- To introduce malicious software or harmful code
- To interfere with website security or functionality
We reserve the right to terminate access for violations of these rules.
10. Third-Party Services
We may use third-party services (including Shopify, payment processors, analytics tools, and shipping partners).
We are not responsible for:
- Third-party content or policies
- Service interruptions or failures
- Actions of third-party providers
11. Disclaimer of Warranties
We do not guarantee that:
- Our Services will be uninterrupted or error-free
- The results from using our products will meet your expectations
All products and Services are provided on an “as is” and “as available” basis.
12. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the product purchased
13. Indemnification
You agree to indemnify and hold harmless Crescenta Group Pte. Ltd. and its affiliates from any claims, damages, or liabilities arising from your violation of these Terms or misuse of the Services.
14. Chargebacks & Payment Disputes
By making a purchase, you agree that:
- You will contact us at hello@getsluna.com before initiating any chargeback or payment dispute
- You will allow reasonable time for us to resolve the issue
- You will not initiate chargebacks for matters already covered under our Returns & Refunds Policy
If a chargeback is filed without prior contact:
- We may submit all relevant order, delivery, and communication records to the payment provider
- We may restrict or refuse future orders associated with the account
- We reserve the right to refuse service in cases of abusive or fraudulent disputes
We are committed to resolving issues fairly and encourage direct communication first.
15. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics or public health emergencies
- War, terrorism, or civil unrest
- Government actions or regulatory restrictions
- Shipping carrier delays or disruptions
- Customs delays
- Internet or infrastructure failures
- Labor strikes or supply chain interruptions
We will take reasonable steps to resume operations as soon as possible.
16. Arbitration & Dispute Resolution
If a dispute arises, you agree to first contact us at hello@getsluna.com to attempt informal resolution.
If unresolved:
- The dispute will be resolved through binding arbitration
- Arbitration will take place in Singapore, unless otherwise required by law
- Proceedings will be conducted in English
- Each party will bear its own costs unless otherwise determined
You agree to waive the right to participate in class action lawsuits or class-wide arbitration.
17. Termination
We may suspend or terminate your access to the Services at any time if you violate these Terms or engage in abusive, fraudulent, or unlawful behavior.
18. Governing Law
These Terms are governed by the laws of Singapore, without regard to conflict of law principles.
19. Changes to Terms
We may update these Terms at any time. The latest version will always be posted on this page with an updated “Last updated” date.
20. Contact Information
For any questions about these Terms, contact:
Crescenta Group Pte. Ltd.
Singapore 409051
Email: hello@getsluna.com