Shipping & Returns

Shipping Overview

We offer FREE shipping on all orders worldwide over US$100.

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are:

  • United States: 3–7 business days
  • International orders: 5–12 business days (depending on location)

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

Shipping Schedule

  • Orders are processed Monday to Friday
  • We do not ship on weekends or public holidays
  • Deliveries are typically made between 8:00 AM – 6:30 PM (local time)

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your shipping here.

  • Tracking details are typically available within 1–3 business days after shipment
  • Your tracking number is usually a 13-character code

If you have not received your tracking details within 5 business days, please contact us at:

📧 hello@getsluna.com

Lost, Damaged, or Delayed Orders

If your order arrives damaged, is significantly delayed, or appears to be lost in transit:

  • Please contact us at hello@getsluna.com
  • Include your order number and details of the issue

We will investigate and, where appropriate, offer a replacement or resolution at no additional cost.

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

We are not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses
  • Orders delivered to the wrong address provided by the customer

Customs, Duties & Taxes

For international orders:

  • Customs fees, import duties, or taxes (if applicable) are the responsibility of the customer
  • We are not responsible for delays caused by customs clearance

Important Notes

  • Delivery timelines are estimates and not guaranteed
  • External factors (e.g., weather, customs, logistics disruptions) may impact delivery times
  • Once an order has been shipped, we are unable to make changes to the delivery address

Contact Us

If you have any questions about shipping or your order, please contact:

📧 hello@getsluna.com

We aim to respond within 24–48 business hours